About Us
We Work With You
At E&M, customers are not a number or a name hidden in a file until the next problem or billing cycle comes along. We form relationships with our customers, not just business arrangements. We listen to you, ask you questions and respect your answers. We will work with you to get through the challenges that confront your business and ours..
Your E&M sales representative or store manager is your link to the resources of the corporation. Our sales people and store managers have access to all levels of the corporation, and so do you
Want to talk with Sheldon Whitmore Sr. (President), Sheldon Whitmore Jr., Terry Whitmore or Carol Butts? – call and ask for them. Want to see your manufacturer’s representative for any product we sell? – we will put you in touch with them. Need a special item that is not on the shelves? – let our staff know.
Timeline
E&M is Founded
Original Harrisonburg Store
Waynesboro Store
Staunton Store
New Harrisonburg Store
Charlottesville Store
E&M Learning Center
We opened E&M Learning Center in Harrisonburg. If you have any questions about training, feel free to contact us.
Expanding into Fishersville
We opened our Fishersville Store and Learning Center in this year as well as merging our Staunton & Waynesboro Stores.
DuPont to Axalta
Lynchburg Store
Launched the New General Industrial Division of E&M
Without Exception, We Will:
Ask questions and listen to our customer’s order to understand their needs fully
Create automotive refinish and appearance product solutions that complement our customer’s business strategy and allow them to accomplish their short- and long-term goals effectively
Respect our customer’s time and minimize the amount of effort required of them by applying our knowledge, experience and resourcefulness
Use state-of-the-art technology to improve our customer service and make sure not to overwhelm our customer’s technical expertise
Communicate regularly and proactively with our customers to keep them informed of the latest products and services available for the automotive refinish and appearance industry
Ensure smooth, on-time delivery of our products and services
Measure our success by our customer’s willingness to recommend us confidently